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Frequently Asked Questions

 

How do I submit a RMA request?

Please submit your request using the form located here.  A customer service representative will respond with warranty information and shipping instructions.

 

 

I have purchased a Developers Kit.  How do I obtain the latest updates?

Current updates are available for download at the Client Download Center.  Please login to obtain the most recent files that have been posted to your account.

 

 

I cannot remember my username and password for the Client Download Center.  How do I obtain this information?

Please contact support@tekmicro.com to request your username and password.

 

 

I’m trying to install the Developers Kit.  It is asking me for a serial number.  Is this the serial number located on my board?

No.  The serial number required to install the Developers Kit was sent with the initial download and login instructions for the Client Download Center.  If you cannot locate your original email containing this information, please contact support@tekmicro.com and a new number will be provided for installation.